Back Office Outsourcing Services

Back Office Outsourcing Services

INCOAXIS back office services ensure process improvement and cost reduction with outstanding service quality and real time service monitoring, while retaining scalability and adaptability to the clients’ needs and requirements.

  • Performance excellence with longstanding experience
  • Client centered approach based on mutual trust
  • High service flexibility, speed and efficiency
  • Nearshoring services performed by highly trained professionals

Incoaxis Back Office Services

Many back office tasks are integral to a company's core business process. In order to outsource them, one must be able to trust that these tasks will be performed not just more efficiently or at a lower cost, but also with the same or even higher level of quality than they have been performed in-house. With longstanding experience in outsourcing back office services, excellent service quality and an outstanding track record, INCOAXIS has the means to meet all of these expectations. As a highly flexible nearshoring company that upholds a Scandinavian business mentality, operates in 15 languages and provides services from 9 offices across 6 European countries, INCOAXIS takes pride in being one of the leading nearshoring BPO service providers for businesses located in the Nordic region and companies that operate in any of the Scandinavian languages. Furthermore, INCOAXIS also upholds a largely client centered approach, which is based on the establishment of mutual trust, complete process transparency and development of tailor made services that best fit each of their clients' needs and requirements. Over the past 13 years, INCOAXIS has collaborated with numerous companies and provided a wide range of back office services, most of which are still being provided today.

Types of INCOAXIS Back Office Services

  • Accountancy & bookkeeping
  • Data collection & processing
  • Revenue Management & Protection
  • Marketing
  • Crew Planning
  • Incoming/outgoing invoice processing & management
  • Customer service related back office tasks
  • Call center related back office tasks
  • Airline company back office tasks

Platforms and Software Used by INCOAXIS

  • Lotus Notes
  • Rumba
  • Agresso
  • Eco Suit 5

Quality Assurance

INCOAXIS strives to provide outsourcing services on a partner-to-partner basis, which is why building mutual trust is of crucial importance for a successful collaboration, as it enables both parties to focus on doing the best job possible, while being assured that the other is doing exactly the same. Needles to say, making sure that all services are of the highest quality is a top priority for INCOAXIS , which is why transparency and quality monitoring are essential elements of the INCOAXIS business approach, incorporated into virtually all provided outsourcing services. The company can also provide real-time data access, which enables INCOAXIS clients to be fully informed about their business processes at all times. This is of crucial importance to many companies, especially if the outsourced back office services are part of the client's core business processes.

Security and Platforms

As a BPO service provider servicing various clients and handling data with different degrees of sensitivity, INCOAXIS upholds strict data protection and service maintenance standards that enable the company to handle sensitive data in accordance with strict data protection and processing requirements set by the client as well as international data protection laws. With regards to the platforms used, INCOAXIS is also a highly flexible BPO company, capable of working with any platform of the client's choosing. As an alternative, INCOAXIS also has the means to perform an analysis of a client's current business processes and recommend platforms or software that will best meet the client's requirements. On top of that, INCOAXIS has also acquired vast experience in using many well known third-party platforms.

Employee Recruitment and Training

In order to meet the expectations set by their clients, INCOAXIS places a strong emphasis on recruitment as well as specific skills and language training program development. With regards to recruitment of back office service teams, INCOAXIS requires all of their employees to have a formal education related to the tasks performed. Furthermore, their qualification and language proficiency are tested using competency based interviews and language tests. As for the training programs, over the years INCOAXIS has acquired extensive experience in training program development. The company has even developed an in-house training department called the INCOAXIS Academy that provides outstanding training programs, which enable INCOAXIS employees to acquire the skills, enabling them to switch tasks and departments without having to attend special courses outside work. This allows INCOAXIS to attain lower attrition rates and increase employee long-term loyalty. Additionally, INCOAXIS also upholds a “train the trainer” approach, meaning that the training programs developed in collaboration with a client also prepare a designated trainer, who can then independently train any additional employees that join the client's service team at a later point in time.